Colorado Welcome Center Manager
Alamosa, CO
Full Time
Alamosa County
Mid Level
ALAMOSA COUNTY, Convention & Visitors Bureau, Welcome Center Manager
REPORTS TO: Executive Director
FLSA STATUS: Non-Exempt
SALARY: $40,000-50,000 DOQ
DATE ADOPTED: June 2025
CLOSE DATE: June 27, 2025
JOB SUMMARY:
The Colorado Welcome Center Manager is the primary leader responsible for the day-to-day operations of the Alamosa Colorado Welcome Center. Operating under a Memorandum of Agreement between the Alamosa Convention and Visitors Bureau (ACVB) and the Colorado Tourism Office (CTO), this role ensures smooth coordination between both organizations. The Manager reports directly to the ACVB Executive Director while adhering to CTO guidelines and collaborating closely with the CTO Director of Visitor Services.
ESSENTIAL JOB FUNCTIONS (The following are illustrative of essential functions to perform duties and responsibilities of the job. The position may not be required to perform all duties listed, and may be required to perform additional tasks as needed by the Department. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.)
REPORTS TO: Executive Director
FLSA STATUS: Non-Exempt
SALARY: $40,000-50,000 DOQ
DATE ADOPTED: June 2025
CLOSE DATE: June 27, 2025
JOB SUMMARY:
The Colorado Welcome Center Manager is the primary leader responsible for the day-to-day operations of the Alamosa Colorado Welcome Center. Operating under a Memorandum of Agreement between the Alamosa Convention and Visitors Bureau (ACVB) and the Colorado Tourism Office (CTO), this role ensures smooth coordination between both organizations. The Manager reports directly to the ACVB Executive Director while adhering to CTO guidelines and collaborating closely with the CTO Director of Visitor Services.
ESSENTIAL JOB FUNCTIONS (The following are illustrative of essential functions to perform duties and responsibilities of the job. The position may not be required to perform all duties listed, and may be required to perform additional tasks as needed by the Department. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.)
- Oversee daily operations of the Colorado Welcome Center, ensuring coverage 7 days a week alongside staff and volunteers
- Recruit, train, and retain dedicated volunteers to support center activities
- Conduct monthly training sessions for volunteers and part-time staff
- Manage distribution of brochures and marketing collateral, including coordination of monthly bulk mailings
- Supervise all Welcome Center activities and ensure high-quality visitor experiences
- Maintain clear and consistent communication with volunteers, staff, CTO Director of Visitor Services, and ACVB Executive Director
- Handle general maintenance and upkeep of the Welcome Center
- Attend required travel for CTO manager meetings
- Foster and maintain collaborative relationships with partner organizations, local businesses, and community stakeholders
- Manage part-time staff supporting center operations
- Develop and nurture partnerships to align with the Welcome Center’s goals, including business engagement, event participation, and community involvement
- Perform other duties as assigned by the Executive Director
REQUIRED QUALIFICATIONS
Skills and Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimal physical effort generally required in the performance of duties under typically office conditions. Position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls, and to reach with hands and arms. The position is required to walk, stand, sit for long periods of time, talk and hear. Hearing and vision correctable to normal ranges; close-up vision and the ability to adjust focus across an audience. Occasionally, the position may stoop, bend, kneel, crouch, carry, twist and push and/or pull light to moderate amounts of weight. The employee is required to communicate both orally and in writing. Employee must be able to reach and manipulate objects, tools or controls, drive, and lift up to 30 pounds. The noise level may be very quiet to noisy depending on the situation.
____________________________________________________________________________
The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge, skills and abilities typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
It is the policy of Alamosa County to not discriminate against any person with regard to all federally protected classifications including race, color, religion, sex, age, national origin, marital status, any disability, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression. Alamosa County Public Health Department (ACPHD) believes that an equitable, diverse, and inclusive workplace is one where all employees and community partners, whatever their gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, feel valued and respected. As an employer, we are committed to nondiscriminatory practices and providing equitable opportunities for employment and advancement.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Skills and Abilities:
- Excellent interpersonal and communication skills, with the ability to engage effectively with visitors, staff, volunteers, and community partners
- Strong organizational and multitasking abilities to manage daily operations, events, and ongoing projects
- Demonstrated ability to recruit, train, and lead volunteers and part-time staff
- Ability to maintain a cooperative and professional relationship with multiple stakeholders
- Basic knowledge of marketing collateral distribution and visitor information services
- Comfortable with required travel for meetings and professional development
- Flexible availability including weekends and holidays to support a 7-day operational schedule
- Valid driver’s license
- Commitment to providing exceptional customer service and promoting tourism in the Alamosa area
- Must pass Alamosa County background check and pre-employment drug testing
- Bachelor’s degree in Business, Public Relations, Communications, Marketing or related field preferred
- Minimum of 3 years of experience in visitor services, tourism management, retail operations, or related customer-facing roles. Experience managing staff and volunteers strongly preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimal physical effort generally required in the performance of duties under typically office conditions. Position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls, and to reach with hands and arms. The position is required to walk, stand, sit for long periods of time, talk and hear. Hearing and vision correctable to normal ranges; close-up vision and the ability to adjust focus across an audience. Occasionally, the position may stoop, bend, kneel, crouch, carry, twist and push and/or pull light to moderate amounts of weight. The employee is required to communicate both orally and in writing. Employee must be able to reach and manipulate objects, tools or controls, drive, and lift up to 30 pounds. The noise level may be very quiet to noisy depending on the situation.
____________________________________________________________________________
The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge, skills and abilities typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
It is the policy of Alamosa County to not discriminate against any person with regard to all federally protected classifications including race, color, religion, sex, age, national origin, marital status, any disability, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression. Alamosa County Public Health Department (ACPHD) believes that an equitable, diverse, and inclusive workplace is one where all employees and community partners, whatever their gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, feel valued and respected. As an employer, we are committed to nondiscriminatory practices and providing equitable opportunities for employment and advancement.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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